Policies
Note: All orders are
subject to the policies in effect at the time the order is placed.
The policies below
take precedence over all other representations including, but not
limited to: a) those made on this or other websites; b)
representations made in printed materials; and c) representations
made by our employees or agents.
Free Shipping
Our prices include
UPS / FedEx or Truck Freight ground shipping charges for deliveries
within the 48 contiguous United States. Due to restrictive freight
charges and tariff issues, our prices do not reflect free shipping
to Alaska, Hawaii or outside the US including Military APO
addresses.
Overnight and Other Express
Shipping
Unless otherwise
stated on a product's page, overnight and other express shipping is
not available. Shipping charges for these products will be in
addition to our normal price and will be indicated on the product
page.
Delivery Outside the
Contiguous United States
We do not ship
outside the contiguous United States at this time.
Product descriptions
are based on information provided to us by distributors and
manufacturers. This information, from time to time, may contain
unintentional errors or omissions. In cases where we have grossly
misrepresented a product description, you will be given the option
of returning the product for a 100% full refund or you may exchange
the product for the difference in retail price. In these cases, no
additional shipping or restocking charges will be assessed. In cases
where there is a dispute over interpretation of a word or phrase
(e.g., what does the word “polished” mean), X-Stuff USA and its
subsidiaries retain the right to evaluate such disputes on a case by
case basis and will rule based on how a “reasonable” person would
interpret such.
Product pictures are
based on information provided to us by the manufacturer. These
pictures, may contain unintentional errors or omissions. In all
cases, the product description will take precedence over the picture
(e.g., “tire not included with wheel”). In cases where we have
grossly misrepresented a product picture, you will be given the
option of returning the product for a 100% full refund or you may
exchange the product for the difference in retail price. In these
cases, no additional shipping or restocking charges will be
assessed. In cases where there is a dispute over interpretation of a
picture (e.g., was the color navy or dark blue), X-Stuff USA and its
subsidiaries retain the right to evaluate such disputes on a case by
case basis and will rule based on how a “reasonable” person would
interpret such.
Our prices are very
competitive and, in many cases, are the lowest you will find on the
internet. However, our business is based on best service not
guaranteed lowest price. As such, we will NOT match the prices of
certain retailers that have a philosophy of "Guaranteed Lowest
Price". "Guaranteed Lowest Price" typically infers poor service
with high return fees (or no returns allowed), parts priced
separately that are normally included, and a very poor customer
satisfaction rating.
Like all retailers,
we continuously raise and lower prices based on costs, target
margins, promotions, etc. If you purchase an item with us and we
lower the price within thirty (30) days, you may request a
refund of the difference. This request must be made within
thirty (30) days of receipt of your item.
Our prices are based
on information provided to us by distributors and manufacturers.
This information, from time to time, may contain unintentional
errors. In cases where we have represented a price incorrectly, you
will be given the option of purchasing the product at the intended
price or canceling the order.
For an additional charge, Truck Stuff USA will provide "Rush Handling" of
your order. "Rush Handling" means that if you are paying with a credit
card, we will do our best to make sure your order ships (via ground
carrier) from our vendor within 24 business hours of being placed. This
service is not available on orders paid with money order. THIS IS NOT
EXPRESS OR OVERNIGHT SHIPPING. Tracking numbers are provided to us by
our vendors nightly, therefore tracking information may not be emailed
to you within 24 business hours, even though your order has already
shipped.
In the event that we are unable to ship you order within 24 business
hours for whatever reason (special order, back order, monogrammed,
etc.), we will cheerfully refund the additional fee.
In all circumstances, Truck Stuff USA's maximum liability is limited to
this rush handling fee. While we cannot gaurantee shipment within 24
business hours, Truck Stuff USA will do our best to make sure that your
order ships within 24 business hours, or we will refund the Rush
Handling fee.
We accept Visa, MasterCard, Discover and American Express credit cards, as well as money orders (see below for important facts about debit cards). All payments must be made in U.S. funds. When you place an order using your credit card we pre-authorize your card for the amount of the purchase. Debit cards are processed differently, please see below for details. We do not process a charge to your credit card until the order has shipped, unless the item is back ordered or special ordered. Your credit card will be charged when a back order or special order is placed with our vendor. If you choose to cancel the order, the amount of purchase will be credited in full to your card.
If you are paying with a card that automatically deducts directly from a checking or savings account at a bank (e.g. a debit card), your bank will automatically deduct the order total from your account at the time of purchase, even though your order may not have shipped. This is the bank's policy that Truck Stuff USA does not have any control over and cannot change.
Unless an order
has been processed for shipment, it may be changed or cancelled by
submitting the
Order Changes
form or the
Order Cancellations
form accordingly. Changes or cancellations requested via phone or
normal email will not be accepted. Once an order has been
processed for shipment, it is out of our control (Note: we pride
ourselves on fast shipping and most orders are processed for
shipment in 24 business hours or less).
We will respond
within 48 business hours with the status of your request. If your
request is denied due to shipment, you still have the opportunity to
return the item through our normal return process for a refund minus
shipping costs.
You may return any
item for any reason within 30 days of receipt unless otherwise noted
on the product page (e.g., custom made items are made to order and
are not returnable). Items received with shipping damage must be
reported to us within five business days. All items must be
in "off-the-shelf and in-the-original-box" condition (this includes
all original packaging) unless damaged in shipping (see below).
Items that have been installed, drilled, bent, scratched, or
otherwise damaged are no longer in salable condition and are not
eligible for return. Apparel that has been worn is no longer in
salable condition and cannot be returned.
To return an
item, you must fill out the Return Request on-line form
available on our web site under the
Return Requests
link at the bottom of any page on our web site. Returns
requested via phone or normal email will not be accepted.
Approved returns will receive a Return Goods Authorization Number (RGA
or RMA) with detail instructions. This step is very important! Our
distributors receive thousands of packages every week. Without the
valid RGA identifying it, your package becomes the proverbial
"needle in the haystack". As such, unapproved returns or returns
received without a valid RGA will void your return rights.
Additional charges or
credits may be applied to your credit card as follows:
- If you are
returning your item due to shipping damage or our error and
you are requesting an even dollar replacement, no
additional charges or credits will be applied to your credit card.
As security, we will hold a pre-authorization on your credit card
for the amount of the replacement until we receive the item(s) and
they have been inspected. Note: A pre-authorization is not a
charge, it only gives us the right to charge. Items received in
non-saleable condition (e.g., parts or packaging are missing,
etc.) may be subject to additional restocking fees or denied.
- If you are
returning your item due to shipping damage or our error and
you are not requesting an even dollar replacement, your
credit card will be refunded the original purchase price once we
receive the item(s) back from you and they have been inspected.
Items received in non-saleable condition (e.g., parts or packaging
are missing, etc.) may be subject to additional restocking fees or
denied.
- If you are
returning your item due to a change of mind or you ordered a
part by error, your credit card will be refunded the original
purchase price less the cost of original and return shipping and
other fees charged by the distributor. The refund will be issued
once we have received the item(s) back from you and they have been
inspected. Items received in non-saleable condition (e.g., parts
or packaging are missing, etc.) may be subject to additional
restocking fees or denied. If you would like to reorder this or
another item, please follow the normal order procedures above.
Warranty Returns
Warranty returns will be accepted under the terms set out by the
manufacturer of the item in question. To initiate a warrant return,
you must fill out the Return Request on-line form
available on our web site under the
Return Requests
link at the bottom of any page on our web site. Returns
requested via phone or normal email will not be accepted.
Unless your request is denied, you will be given instructions on how
to return your original item and a replacement item will be ordered
for you.
You
are responsible for the shipping cost of the returned item. If we
provide return shipping for you, we will charge your credit card for
the amount of the shipping. As security, we will hold a
pre-authorization on your credit card for the amount of the
replacement item until we receive the original item and it has been
inspected. Note: A pre-authorization is not a charge; it only gives
us the right to charge. If the original item is not received, or
the manufacturer determines the warranty claim is unjustified, your
credit card will be charged for the full cost of the replacement
item plus shipping.
Note: Our privacy
policy is modeled on the recommended Guidelines by the Better
Business Bureau's BBB OnLine Privacy Program.
Our Commitment To Privacy:
Your privacy is
important to us. To better protect your privacy we provide this
notice explaining our online information practices and the choices
you can make about the way your information is collected and used.
To make this notice easy to find, we make it available on our
policies page.
The Information We Collect:
This notice applies
to all information collected or submitted on our website. On some
pages, you can order products, make requests, and register to
receive materials. The types of personal information collected at
these pages are:
- Name
- Address
- Email
- Phone
- Credit
Card or other Payment Information
The Way We Use Information:
We use the
information you provide about yourself when placing an order only
to complete that order. We do not share this information with
outside parties except to the extent necessary to complete that
order.
We use the
information you provide about someone else when placing an order
only to ship the product and to confirm delivery. We do not share
this information with outside parties except to the extent
necessary to complete that order.
We use return email
addresses to answer the email we receive. Such addresses are not
used for any other purpose and are not shared with outside
parties.
We use
non-identifying and aggregate information to better design our
website and to share with advertisers. For example, we may tell an
advertiser that X number of individuals visited a certain area on
our website, or that Y number of men and Z number of women filled
out our registration form, but we would not disclose anything that
could be used to identify those individuals.
Finally, we never
use or share the personally identifiable information provided to
us online in ways unrelated to the ones described above without
also providing you an opportunity to opt-out or otherwise prohibit
such unrelated uses.
Our Commitment To Data
Security:
To prevent
unauthorized access, maintain data accuracy, and ensure the
correct use of information, we have put in place appropriate
physical, electronic, and managerial procedures to safeguard and
secure the information we collect online.
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